Refund policy

At Zar Lumière, we carefully inspect and package every piece of jewelry to ensure it arrives in excellent condition.

10-Day Damage Protection

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of the delivery date at contact@zar-lumiere.com.

Please provide your order number and clear photos of the item and packaging.

Once the issue is verified, we will arrange a replacement (subject to availability) or a refund, as appropriate.

Return Shipping Costs

Buyers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.

Returns are accepted only for items that arrive damaged, defective, or incorrect. Damage occurring after delivery due to improper handling or use is not covered.

Please contact us before returning any item so we can provide instructions.

Your satisfaction and trust are important to us.